Last updated: November 2025
At Decospaa Interiors LLP , we take pride in providing high-quality interior and flooring products. Each order is carefully inspected before dispatch.
This Refund & Cancellation Policy outlines the conditions under which you may cancel or return an order and how refunds are processed.
a. Before Dispatch:
• Orders can be cancelled within 24 hours of placement or before dispatch , whichever is earlier.
• To cancel, please contact us immediately at or +91 9822860005 with your order number.
b. After Dispatch:
• Once the order has been shipped, cancellation is no longer possible .
• Refusal to accept delivery will be treated as a cancellation after dispatch, and shipping + handling charges will be deducted from any applicable refund.
c. Company-Initiated Cancellations:
• We reserve the right to cancel any order due to pricing or stock errors, payment failure, or logistical constraints.
• In such cases, a full refund will be issued to the customer.
a. Eligibility:
Returns are accepted only for damaged, defective, or incorrect items delivered to you.
To qualify:
• You must notify us within 7 days of delivery .
• Provide photo/video proof of damage or defect.
• The item must be unused, uninstalled, and in its original packaging.
b. Non-Returnable Items:
The following are not eligible for return or exchange:
• Customized or made-to-order products.
• Cut-to-length flooring rolls, turf, or materials.
• Products damaged due to improper installation, handling, or misuse.
• Clearance or discounted sale items.
c. Return Process:
• Email with your order details and reason for return.
• Our support team will verify eligibility and provide return instructions.
• The product must be shipped back in its original packaging within 5 working days of approval.
• Once received and inspected, a replacement or refund will be processed.
a. Mode of Refund:
• Refunds are issued to the original payment method used during purchase (Razorpay / PayU / Net Banking / UPI, etc.).
• In the case of Cash-on-Delivery orders, refunds are made via bank transfer after verification.
b. Timeline:
• Approved refunds are processed within 7–10 working days after inspection.
• In case of delays, you may contact us at for assistance.
c. Deductions:
• Refunds will exclude original shipping and return courier costs unless the item was defective or wrongly delivered.
• Exchanges are offered only for the same product model in case of verified damage or defect.
• Color or texture variation due to display settings or natural material differences does not qualify for exchange.
If your order arrives visibly damaged, please:
• Note the damage on the delivery receipt,
• Take photos/videos immediately, and
• Inform us within 48 hours of receipt.
We will coordinate with the logistics partner to resolve the issue promptly.
For refund or cancellation requests, please reach out:
📧 info@decospa.com
📞 +91 9822860005
🏢 Decospaa Interiors LLP, 141 M.G. Road, 15th August Chowk, Above Themes Furnishings & Decor, Pune 411001, Maharashtra, India
